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The Hypothermia Alert will be DEACTIVATED  at 10 AM, on Thursday, December 7, 2023. Learn more


Changes to Process for Replacement of Stolen EBT Benefits Read more


The Emergency Rental Assistance Program (ERAP) portal is currently CLOSED. Read more


Proposed SNAP Settlement Read more



Ombudsman Contacts and Locations

Each Department of Human Services (DHS) Economic Security Administration (ESA) service center (Service Center) has designated a person, called an Ombudsman, who is available to assist any Limited English Proficient or Non-English Proficient (LEP/NEP) customer who is experiencing difficulties accessing DHS services because of a language barrier.

Service Center/Unit


Primary Ombudsman

Alternate Ombudsman


2100 Martin Luther King Avenue, SE

Ashley Toon
(202) 808-6117

Manuel Orozco
(202) 808-5619

Congress Heights

4049 South Capitol St. SW

Marcus Hill
(202) 841-0281

Felicia Watson
(202) 903-9021

Ft. Davis

3851 Alabama Ave. SE

Profula Robinson
(202) 841-4063

James Wallace
(202) 808-5543

H Street Service
Center - Main

645 H Street, NE

Deyanira Hall
(202) 821-4063

Nicole Davis
(202) 394-1788

Taylor Street

1207 Taylor Street, NW

Nubia Gomez
(202) 531-1048

Amanda Barahona
(202) 531-1541

Central Processing Unit

645 H Street, NE

Vanessa Garner
(202) 808-5908


Kevin Perry
(202) 478-5800


DHS Services Language Access One-Pagers

EnglishSpanishAmharicFrenchKoreanSimplified ChineseVietnamese