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Ombudsman Contacts and Locations

Each Department of Human Services (DHS) Economic Security Administration (ESA) service center (Service Center) has designated a person, called an Ombudsman, who is available to assist any Limited English Proficient or Non-English Proficient (LEP/NEP) customer who is experiencing difficulties accessing DHS services because of a language barrier.

Service Center


Primary Ombudsman

(Contact Information)

Alternate Ombudsman

(Contact Information)


2100 Martin Luther King Avenue, SE

Shari Smiley, SSSR

(202) 841-1508


Ashley Toon, SSSR

(202) 304-7525

Congress Heights

4049 South Capitol St. SW

Marcus Hill, SSSR

(202) 645-4576


Felicia Watson, SSSR

(202) 645-4534


Ft. Davis

3851 Alabama Ave. SE

Profula Robinson, SSSR

(202) 841-4063

James Wallace, SSSR

(202) 841-0158


H Street Service

Center - Main

645 H Street, NE

Deyanira Hall, SSSR

(202) 821-3294


Nicole Davis, SSSR

(202) 394-1788


Taylor Street

1207 Taylor Street, NW

Nubia Gomez, SSSR

(202) 531-1048

Amanda Barahona, SSSR

(202) 531-1541


Medicaid Branch

645 H Street, NE

Bershell Thomas, SSSR 

(202) 698-4168

Daniel Goodman, SSSR

(202) 702-9712 


Central Processing

645 H Street, NE

Vanessa Garner, SSSR 

(202) 842-0668



Tonia Johnson, SSSR 

(202) 727-9944