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Ombudsman Contacts and Locations

At the Department of Human Services (DHS), we're dedicated to accessibility. Our Language Access Policy ensures that language doesn't pose a barrier to communication. We offer language assistance services to individuals with limited English proficiency, fostering clear and effective communication for all.

Each DHS Service Center has designated a person, called an Ombudsman, who is available to assist any Limited English Proficient or Non-English Proficient (LEP/NEP) customer who is experiencing difficulties accessing DHS services because of a language barrier.

Service Center/Unit


Primary Ombudsman
(Contact Information)

Alternate Ombudsman
(Contact Information)


2100 Martin Luther King Avenue, SE

Manuel Orozco

(202) 808-5619

Da’jon Walker

(202) 286-5529

Congress Heights

4049 South Capitol St. SW

Marcus Hill

(202) 841-0281

Felicia Watson

(202) 903-9021

Ft. Davis

3851 Alabama Ave. SE

Profula Robinson

(202) 841-4063

Marvin Peoples

(202) 808-5966

H Street Service

Center - Main

645 H Street, NE

Deyanira Hall

(202) 821-4063

Nicole Davis

(202) 394-1788

Taylor Street

1207 Taylor Street, NW

Nubia Gomez

(202) 531-1048

Joanne Gomez

(202) 808-5618

Central Processing Unit

645 H Street, NE

Vanessa Garner

(202) 808-5908

Ralph Davis

(202) 808-5934

DHS Services Language Access One-Pagers

EnglishSpanishAmharicFrenchKoreanSimplified ChineseVietnamese