The USDA Food and Nutrition Service (FNS) requires a SNAP interview as part of the application process. The interview is a conversation with a DHS eligibility worker that helps determine if you or your household is eligible for food assistance benefits. If possible, DHS will strive to determine benefits at the time of the interview.
As of December 1, 2024, an interview is required when applying for new or recertifying SNAP benefits.* You can complete your SNAP interview Monday through Friday, 7:30 am - 4:45 pm:
- By Phone (beginning December 1, 2024): Speak with a virtual eligibility worker by calling the DC DHS Economic Security Administration (ESA) Public Benefits Call Center at (202) 727-5355, TTY/TDD: 711
- In Person: Visit one of the DHS Service Centers
We highly encourage customers to complete an interview as soon as possible to move the determination process forward. If you do not complete your interview, DHS will send a Notice of Missed Interview, and your application or recertification for benefits will be denied.
After the interview, DHS will try to determine eligibility. However, you may be asked to provide additional documentation to check (verify) your information. You will receive a notice if any additional information is needed. Notices can also be accessed via District Direct.
*Elderly Simplified Application Project (ESAP) customers (households in which all adults are elderly and/or disabled with no earned income) do not have to complete a SNAP interview at recertification.