The Department of Human Services’ Economic Security Administration(ESA) Policy Manual provides official instructions and the guiding principles for the implementation of ESA (formerly IMA) programs. The Manual provides front-line operations staff with clear, consistent policy standards for providing services.
Table of Contents
- Part I: Introduction
- Part II: Basic Rights and Responsibilities
- Part III: Application Processing
- Part IV: Non-Financial Eligibility Requirements
- Part V: Program Requirements and Sanctions
- Part VI: Financial Eligibility Requirements
- Part VII: Special MA Processing
- Part VIII: Case Maintenance
- Part IX: Special Local Programs
Appendices
- Appendix A: Acronyms
- Appendix B: Glossary of Terms
- Appendix C1: Commonly Used Forms
- Appendix C2: Case Record Organization
- Appendix C3: Checklist for Case Actions
- Appendix C4: Fact Sheets
- Appendix D1: The Medicaid Program Codes
- Appendix D2: Active Medicaid Program Codes
- Appendix E: Important Links
- Appendix F: Policy Manual Changes
- Appendix G: IMA Procedures for Resolving Medicare Part D Concerns
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