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The Cold Weather Emergency Alert is ACTIVATED from Tuesday, January 25, 2022, 4 PM through Thursday, January 27, 2022, at 9 AM.
If you or someone you know needs shelter, call 1-800-535-7252 or 311. For more information Click here.

Mayor Bowser Delivers COVID-19 Situational Update for January 6, 2022
DC launches citywide vaccination entry requirement (VaxDC), calls for many establishments to verify patrons are vaccinated against COVID-19

coronavirus.dc.gov

 

DHS Call Center

 

WHAT IS THE DHS CALL CENTER?
The DHS Call Center is responsible for responding to all incoming calls regarding TANF, SNAP, and Medical Assistance for District of Columbia Residents.  They Center provides high quality customer support, not limited to call handling. Call Center staff are equip to complete client service transactions, input and maintain client information, and process all other client transactions. Calls are answered by a Social Service Representatives (SSR) who will review and process applications and recertification packets, for public benefits eligibility.  The Call Center focuses on First Call Resolution.

HOW MAY I REACH THE CALL CENTER?
Customers can reach us via:

Call Center Main Line (202) 727-5355
   Fax (202) 535-1487

  • Correspondences sent to customers (202) 724-5506
  • HBX Medicaid Call Center (855) 532-5465 (Current Customers)           
  • Director’s Line (202) 671-4200  (Benefits related questions)

WHAT DOES THE DHS CALL CENTER DO?

  • Answer ANY questions pertaining to benefits
  • Report changes, such as, address, income, expenses and household information (must be in DCAS and viewable in DIMS or submitted by customer)
  • Complete SNAP Recertification/SNAP Mid Certs information (must be in DCAS and viewable in DIMS or submitted by customer)
  • Complete telephone interviews for SNAP and TANF (Nov)
  • Rollups
  • Complete of Medicaid recertification information (must be in ACEDS, DCHL and viewable in DIMS or submitted by customer)
  • Case closures
  • Card requests for Medicaid
  • Update MEAE eligibility codes
  • Complete application submitted through DCHL information (must be in DCHL, ACEDS and viewable in DIMS or submitted by customer)
  • Send all requested forms to customers
  • Accept needed documentation via fax or department email
  • Provide resource referrals 

WHO'S THE LEADERSHIP TEAM?
Francine Miller – Call Center Manager
Stephanie Davis – Section Chief
Dwain McCray – Supervisor (Medicaid)
Eric Hunt - Supervisor
Parythina Harris – Supervisor
Open - Bilingual Supervisor
Neamen Tewahade – Contact Center Specialist