dhs

Department of Human Services
 

DC Agency Top Menu


-A +A
Bookmark and Share

Electronic Benefits Transfer (EBT) Cards

 

Receiving Your EBT Card

In response to coronavirus (COVID-19), effective April 20, DHS began offering the service of mailing new and replacement EBT cards to customers. Cards are mailed to the customer's address on record with DHS by Fidelity Information Services (FIS) - the District's EBT card distribution company. Customers may expect to receive their EBT card within five to seven days, and are not required to visit the EBT Office to receive their card.

Customer's without a fixed mailing address may pick up their EBT card at one of the following EBT Card Distribution Centers:

EBT Card Distribution Center: 645 H Street NE

Hours of Operation: 

  • Monday – Friday, 7:30 a.m. – 4:45 p.m.*

EBT Card Distribution Center: 1649 Good Hope Road SE

Hours of Operation:

  • Monday - Friday, 7:30 a.m. – 4:45 p.m.*
    *Hours and days are subject to change.

Activating Your EBT Card

You or an authorized representative may activate the card. An authorized representative is a person you choose to get your benefits for you. To designate an authorized representative, you must submit a written statement to a local DHS Service Center

To activate your card: call FIS at (888) 304-9167. 

You must have the following information ready when calling FIS to activate an EBT card:

  1. Date of Birth (DOB)
  2. Last four digits of your Social Security Number (SSN). If you do not have an SSN, or did not provide one at the time of program application, you may use your zip code.  
  3. A pre-selected personal identification number (PIN)

Keep you PIN secure and never share it with anyone. If you cannot remember your PIN or the number is compromised, call FIS at 888-304-9167 to select a new PIN.

Checking Your Balance

SNAP participants may check their benefits balance using the ebtEdge Mobile App available for Apple mobile devices or Android mobile devices, visiting the FIS ebtEdge website, or contacting FIS at (888) 304-9167. Benefit balances are also printed on your store receipt. 

Updating Your Mailing Address

Customers may update their mailing address on record with DHS by contacting the Call Center at (202) 727-5355, 7:30 am - 4:45 pm, Monday - Friday.

Requesting a Replacement EBT Card

Customers may request a replacement EBT card by calling 888-304-9167. Customers should keep their EBT cards secure, as replacement cards are no longer immediately available. For customers whose EBT card is intact, and in their possession, it will continue to work normally with no changes.

Protecting Your EBT Benefits & Authorized Use

  • Supplemental Nutrition Assistance Program (SNAP) benefits can only be used to purchase food at grocery stores or other authorized retailers or online at Amazon.com. To use SNAP benefits on Amazon, visit www.amazon.com/snap-ebt, and follow the instructions on the screen.
  • EBT cards may be used at grocery stores and any authorized retailer.
  • If you have cash assistance benefits, you may use those like cash. Cash benefits may be withdrawn from an Automatic Teller Machine (ATM) using an EBT card. Two ATM withdrawls per month are permitted at no charge. Additional ATM withdrawl transactions are 85 cents per transaction. 
  • View the "Secure Your SNAP Benefits: A Customer Integrity and Fraud Prevention Guide" to learn more about protecting your SNAP benefits.  


EBT Card Resources in Translated Languages

View and download additional resources and information about EBT Card benefits in translated languages.