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EBT Card Updates

Activating your EBT Card and Creating a PIN 

If your EBT card replaces one that you previously activated, you do not need to activate the card. However, we recommend that you create a new personal identification number (PIN) by contacting DHS’ Card Distribution Company, FIS, at 888-304-9167. 

If you have not activated a card on the account, you must activate the card and create a PIN after the card arrives in the mail. To complete this process, call FIS at 888-304-9167 and follow these instructions: 

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Featured Services

Assistance with child care fees is available and based on need, income and family size.
Owe back rent? Facing eviction? The Emergency Rental Assistance Program (ERAP) may be able to...
 TANF provides cash assistance and work to needy District families with dependent children.
The District has rental assistance programs and housing resources to help residents prevent...
Get locations and view online map of Economic Security Administration (ESA) Service Centers.
Apply or recertify for cash, food, and medicial benefits available in the District.
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