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DHS

 

 

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Department of Human Services
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Call Center Wait Times

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Our number is 202-727-5355, and we accept calls from 7:30 am - 4:45 pm, Monday through Friday.

 

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Call Center Wait Times
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ESA Public Benefits Call Center - Welcome

Welcome to the ESA Public Benefits Call Center homepage. Your call is important to us. This page was designed to assist you in navigating and understanding call routing structure to better accommodate your needs with wait/hold times. The dashboard is updated every 15 minutes to help you determine the best time to call.

Call Center Agents answering the call may reroute the call to a specific team should the customer needs and/or requires additional support. The dashboard below provides estimated wait/hold times for each queue.

Our number is 202-727-5355, and we accept calls from 7:30 am - 4:45 pm, Monday through Friday.

 

External Link URL: 
https://dhs.dc.gov/page/esa-public-benefits-call-center-welcome
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Featured Services

Get locations and view online map of Economic Security Administration (ESA) Service Centers.
 TANF provides cash assistance and work to needy District families with dependent children.
The District has rental assistance programs and housing resources to help residents prevent...
Assistance with child care fees is available and based on need, income and family size.
The Supplemental Nutrition Assistance Program (SNAP) - formerly known as the "Food Stamps...
Owe back rent? Facing eviction? The Emergency Rental Assistance Program (ERAP) may be able to...

More Services

02/10/2025
Department of Human Services Organizational Chart
DHS' most recent and updated organizational chart as of July 2025.  
12/03/2021
Homeward DC 2.0
Homeward DC 2.0
12/03/2021
DC FY22 WINTER PLAN
DC FY22 WINTER PLAN
12/03/2021
Homeward DC
Homeward DC
01/14/2020
Task Force Meeting Notes and Other Supporting Documents
Meeting Notes and Other Supporting Documents:
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Mayor Vincent C. Gray Launches ‘500 Families. 100 Days. Quality DC Housing Now’ Campaign

(WASHINGTON, D.C.) – Mayor Vincent C. Gray joined the Community Partnership for the Prevention of Homelessness (TCP), The Transitional Housing Corporation (THC) and the Coalition for Non-Profit Housing and Economic Development (CNHED) today for the official launch of the “500 Families. 100 Days.

District Joins Six States in Continuing Food Stamp Benefits Despite Heat and Eat Cuts

 

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