Sorry, you need to enable JavaScript to visit this website.

dhs

DHS

DC remains under a COLD ALERT until 7PM on Wed, 2/4. Visit cold.dc.gov for more
SNAP ABAWD work requirements are expected to take effect in early 2026. Learn more
Protect Your Benefits! It's important to keep your EBT card safe. Learn more
Are you a housing provider with an available unit? List your units today

 

Call Center Wait Times

Feature Type: 
Homepage Carousel

Our number is 202-727-5355, and we accept calls from 7:30 am - 4:45 pm, Monday through Friday.

 

Image: 
Call Center Wait Times
Featured Content Items: 

ESA Public Benefits Call Center - Welcome

Welcome to the ESA Public Benefits Call Center homepage. Your call is important to us. This page was designed to assist you in navigating and understanding call routing structure to better accommodate your needs with wait/hold times. The dashboard is updated every 15 minutes to help you determine the best time to call.

Call Center Agents answering the call may reroute the call to a specific team should the customer needs and/or requires additional support. The dashboard below provides estimated wait/hold times for each queue.

Our number is 202-727-5355, and we accept calls from 7:30 am - 4:45 pm, Monday through Friday.

 

External Link URL: 
https://dhs.dc.gov/page/esa-public-benefits-call-center-welcome
Image Link URL: 
https://dhs.dc.gov/page/esa-public-benefits-call-center-welcome
Display Order: 
6
More Link: 
Read More