Call Center Wait Times

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ESA Public Benefits Call Center - Welcome

Welcome to the ESA Public Benefits Call Center homepage. Your call is important to us. This page was designed to assist you in navigating and understanding call routing structure to better accommodate your needs with wait/hold times. The dashboard is updated every 15 minutes to help you determine the best time to call.

Call Center Agents answering the call may reroute the call to a specific team should the customer needs and/or requires additional support. The dashboard below provides estimated wait/hold times for each queue.

Our number is 202-727-5355, and we accept calls from 7:30 am - 4:45 pm, Monday through Friday.

External Link URL:

https://dhs.dc.gov/page/esa-public-benefits-call-center-welcome

Image Link URL:

https://dhs.dc.gov/page/esa-public-benefits-call-center-welcome

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