Submit a Concern or File an Appeal

Submit a Concern 

For more information on how to submit a concern related to fraud, unusual incidents, or complaints, click here.

How to File an Appeal 

For appeals related to homeless services within the Continuum of Care, call 202-442-9094. 

For appeals related to public benefits, you may request a Fair Hearing through any of the following methods: 

• Calling the DHS Economic Security Administration (ESA) Call Center at 202-727-5355  
• Completing a Request for Hearing form and fax it to 202-724-2041, or email to [email protected]  
• Go to any Department of Human Services Service Center to fill out a Request for Hearing 
• Go to the Office of Administrative Hearings (OAH) Resource Center, located at 441 4th Street NW, Suite 450-North, Washington, DC 20001, call OAH 202-442-9094, or complete a Request for fair hearing form and fax it to 202-442-4789 or email it to [email protected] 
• (Medical Assistance Only) Contacting the Office of Health Care Ombudsman & Bill of Rights, located at 441 4th Street NW, Suite 250 North, Washington DC 20001, call the Ombudsman at 202-724-7491 or 877-685-6391, by confidential fax at 202-478-1397, by email at [email protected], or visit their website at www.healthcareombudsman.dc.gov 

Last Updated: 
May 1, 2025