The position provides centralized support for the District-wide voice radio technology and other wireless communication systems for the emergency 911 and nonemergency 311 all activities for the Metropolitan Police Department, Fire, Emergency Medical Services, and customer service operations.

Work hours are on a rotating eight (8) hour shift that varies based on call volume and seasonal trends.

High School Diploma or GED plus at least (1) year of specialized experience working in a call center environment responding to telephone inquiries, and providing clerical support services using computers.

These positions are deemed security-sensitive. Accordingly, you must successfully pass a criminal background as a condition of employment and will be subject to periodic criminal background checks for the duration of your tenure.

Trainee (Records Department), (2) Positions

The positions consist of various simple and routine tasks, as instructed. Participate in analyzing and reviewing government systems for conformance to District and departmental standard policies, procedures and practices, and other required directives, rules and guidance of federal and state governments. Other duties as assigned.

High School Diploma or GED

The work is sedentary; however, there may be some walking, bending and carrying of items.

Legal Instrument Examiner, (2) Positions

The position involves a variety of routine customer transactions that may include but is not limited to the following motor vehicle tasks: first-time vehicle registration, registration renewals, learners permits, driver’s permit and renewals, commercial operator’s permits, non-driver identifications cards, residential parking permits, title transactions and related administrative support functions.

Must be available to work on Saturdays

High School Diploma or GED

Physical Demands: The work is performed while sitting and standing for prolonged periods of time. There may be some walking, standing, and bending.

Social Service Assistant (Customer Service), (1) Position

The position duties consist of assisting customers with information relative to the operation and program services and administration. Respond to inquiries from the general public by various methods to include but not limited to telephone calls and in person, about the availability of public assistance benefits and eligibility. Determine the immediate and long term needs and concerns of customers. Compile statistical data for various reports. Have basic computer skills and ability to respond professionally to customers.

Regular business working hours,

High School Diploma or GED

Must be able to pass a typing test of 35 words per minute

Vocational Development Specialist, (1) Position

Interview and assessments of identified customers to obtain information on vocational, educational, environmental, social, family development, and behavioral health history to determine appropriate services and support to meet the customer’s individual needs. The incumbent provides a range of services including training programs; counseling and motivation of identified individuals; help assist customer in adjusting to the training or work situation; follow¬up and post closure services to enhance job readiness; case management through the coordination of services for identified individuals; and the provision of job readiness and placement services.

Regular business working hours,

Bachelors' degree or its equivalent in public -policy, human services, social work, vocational rehabilitation or equivalent program or two years of relevant work experience in a related field.

Extensive knowledge of the Federal and District laws, rules and regulations, guidelines, policies, and procedures governing the administration of vocational developments and the TANF program to provide appropriate services within the scope of the statutory provisions