Shelter Monitoring

The Shelter Monitoring and Quality Assurance monitors all District of Columbia programs and services within the homeless services continuum that are covered under the DC Homeless Services Reform Act (HSRA) of 2005.

Report a Complaint, Grievance and/or Concern:

• Call the 24-hour Hotline at 1 (866) 454-1554.
• Submit an online form

Read more about DHS's shelter monitoring and investigation.