ESA Policy Manual

Department of Human Services (Department) Policy Manual (Manual) is to provide official instructions and guiding principles for the implementation of Economic Security Administration (formerly IMA) programs.  The Manual is also designed to provide front-line operations staff with clear, consistent policy standards for providing services. 

Table of Contents

• Part I: Introduction 
• Part II: Basic Rights and Responsibilities 
• Part III: Application Processing 
• Part IV: Non-Financial Eligibility Requirements  
• Part V: Program Requirements and Sanctions 
• Part VI: Financial Eligibility Requirements 
• Part VII: Special MA Processing 
• Part VIII: Case Maintenance 
• Part IX: Special Local Programs 

Appendices

• Appendix A: Acronyms
• Appendix B: Glossary of Terms
• Appendix C1: Commonly Used Forms
• Appendix C2: Case Record Organization
• Appendix C3: Checklist for Case Actions
• Appendix C4: Fact Sheets
• Appendix D1: The Medicaid Program Codes
• Appendix D2: Active Medicaid Program Codes
• Appendix E: Important Links
• Appendix F: Policy Manual Changes
• Appendix G: IMA Procedures for Resolving Medicare Part D Concerns