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ESA Policy Manual

The Department of Human Services’ Economic Security Administration (ESA) Policy Manual provides official instructions and the guiding principles for the implementation of ESA (formerly IMA) programs. The Manual provides front-line operations staff with clear, consistent policy standards for providing services. 

Table of Contents

  • Part I: Introduction 
  • Part II: Basic Rights and Responsibilities 
  • Part III: Application Processing 
  • Part IV: Non-Financial Eligibility Requirements  
  • Part V: Program Requirements and Sanctions 
  • Part VI: Financial Eligibility Requirements 
  • Part VII: Special MA Processing 
  • Part VIII: Case Maintenance 
  • Part IX: Special Local Programs 


  • Appendix A: Acronyms
  • Appendix B: Glossary of Terms
  • Appendix C1: Commonly Used Forms
  • Appendix C2: Case Record Organization
  • Appendix C3: Checklist for Case Actions
  • Appendix C4: Fact Sheets
  • Appendix D1: The Medicaid Program Codes
  • Appendix D2: Active Medicaid Program Codes
  • Appendix E: Important Links
  • Appendix F: Policy Manual Changes
  • Appendix G: IMA Procedures for Resolving Medicare Part D Concerns
ESA Policy Manual5.46 MB