Text Resize

-A +A

Part VIII - Case Maintenance

Chapter 1: Case Record Documentation Standards

  • Introduction 1.1
  • Legal Authority 1.2
  • Standards for Case Record Documentation 1.3
  • Retention of Certification Documents 1.4
  • Receipt of Verification Documentation That Cannot Be Retained or Copied 1.5

Chapter 2: Case Transfers Between Service Centers

  • Introduction 2.1
  • Case Transfer 2.2

Chapter 3: TANF Referral Processes

  • Introduction  3.1
  • Legal Authority  3.2
  • Addiction, Prevention, and Recovery Administration (APRA)  3.3
  • Child Care  3.4
  • Child Support  3.5
  • Customer Service  3.6
  • Diversion Payment Program (DPP)  3.7
    • Disbursement of DPP Funds to Vendors  3.7.1
    • DPP Payment Formula  3.7.2
    • Approval of DPP Benefits  3.7.3
    • Denial of DPP Benefits  3.7.4
  • Domestic Violence  3.8
    • Confidentiality 3.8.1
    • Domestic Violence Verification 3.8.2
    • Waiver of Work Requirement 3.8.3
  • Job Clubs 3.9
  • Negotiated Suitability Training (NST) 3.10
  • Program on Work, Employment, and Responsibility (Power) 3.11
    • Screening and Referrals to the Medical Review Team (MRT) 3.11.1
    • Initial Evaluation of Incapacity 3.11.2
    • Re-evaluation of Incapacity 3.11.3
    • Conversion from Power to TANF 3.11.4
    • Failure to Comply 3.11.5
    • Sanctions and Good Cause 3.11.6
  • Rehabilitation Services Administration (RSA) 3.12
  • Tuition Assistance Program Initiative for TANF (TAPIT)  3.13
  • Teen Parent Program 3.14


Chapter 4: Recertification

  • Introduction 4.1
  • Legal Authority 4.2
  • Notification of Recertification/Review Date 4.3
  • Recertification Interviews 4.4
  • Processing of Recertification Forms 4.5
  • Certification Period 4.6
  • Synchronizing Payment Program Reviews with Recertification 4.7
  • Benefit Proration Related to Recertification 4.8
  • Eligibility Determinations at Recertification 4.9
  • Verifications During Recertification 4.10


Chapter 5:  Reporting and Acting on Changes

  • Introduction 5.1
  • Legal Authority 5.2
  • Recipient Reporting Requirements 5.3
    • Standard Reporting 5.3.1
    • Simplified Reporting 5.3.2
  • Changes Discovered by Other Means 5.4
  • Redeterminations Due to Changes 5.5
    • Information Discovered Through Computer Matching 5.5.1
  • Adding a Newborn 5.6
  • Loss of Benefits 5.7

Chapter 6: Overpayment and Underpayment

  • Introduction 6.1
  • Legal Authority 6.2
  • Overpayments 6.3
    • Types of Overpayments 6.3.1
    • Circumstances under Which Overpayments Are Not Charged or Recovered 6.3.2
    • Calculating Overpayments 6.3.3
  • Recovery 6.4
    • Initiating Recovery 6.4.1
    • Recoupment 6.4.2
    • Circumstances under Which Overpayments Are Not Collected for Non-participating Households 6.4.3
    • Reporting of Overpayment 6.4.4
    • Compromising Food Stamp Claims 6.4.5
  • Underpayments 6.5
  • Determining Over/Underpayment Amounts 6.6

Chapter 7: Grievances and Fair Hearings

  • Introduction 7.1
  • Legal Authority 7.2
  • Administrative Reviews 7.3
    • Guidelines for Reviews 7.3.1
  • Statutory Requirements for Conducting Fair Hearings 7.4
    • Fair Hearing Entitlement 7.4.1
    • Requesting a Hearing 7.4.2
    • Requesting Postponement of Hearing 7.4.3
    • Decision 7.4.4
    • Denial/Dismissal of Fair Hearing Request 7.4.5
    • Continuation of Benefits Pending Fair Hearing Determinations 7.4.6
    • Impartial Hearing Officer 7.4.7
    • Hearing Decisions 7.4.8
  • Processing Customer Complaints 7.5
  • Federal Reporting Requirements for Complaints 7.6


Chapter 8: Case Closure

  • Introduction 8.1
  • Effective Date of Case Closure 8.2
  • Retained Case Records 8.3
  • Case Closure Cancellation 8.4


Chapter 9: Food Stamp Case Changes

  • Introduction 9.1
  • Legal Authority 9.2
  • Mass Changes 9.3
  • Federal Food Stamp Changes 9.4
  • District Food Stamp Program Changes 9.5
  • Required Notices for Mass Changes 9.6


Chapter 10: Notice of Adverse Action

  • Introduction 10.1
  • Legal Authority 10.2
  • Time Standard for Issuance of Notice of Adverse Action 10.3
  • Notice of Change in Benefits 10.4
  • Exceptions to Timeliness Requirements 10.5
  • Notices Returned by Mail 10.6


Chapter 11: Restricting TANF Payments

  • Introduction 11.1
  • Legal Authority 11.2
  • Protective Payments 11.3
    • Review of Protective Payee Status 11.3.1
  • Rental & Vendor Payments 11.4
    • Voluntary Participation 11.4.1
    • Involuntary Participation 11.4.2
    • Changes in Vendor Payments 11.4.3